BC Game Responsible Gambling

We take responsible gambling seriously and are committed to helping players keep play safe and controlled. We aim to provide practical tools and clear information so customers can manage their account activity, protect their funds and recognise when to take a step back. Our approach is focused on prevention, control and access to support when needed.

Player protection principles

We encourage responsible behaviour by offering transparent controls, straightforward account management and clear communications. We respect player limits and prioritise preventing harm by making safer-gambling options easy to find and simple to use. We do not promote play to vulnerable groups and we support customers who want to reduce or stop their activity.

Activity-control tools

Players can use a range of tools to manage play. These include setting deposit limits, applying loss limits, activating session time reminders, using reality checks and choosing temporary account breaks. Our support team can guide customers through the available options and help apply or adjust controls on request.

Deposit limits

Deposit limits allow you to control how much you add to your account over a chosen period. We offer options for short-term and longer-term limits so you can tailor settings to your budgeting needs. Limits can be raised, lowered or removed, often with a cooling-off period for increases to encourage considered decisions.

Loss limits

Loss limits help cap net losses over a defined timeframe. These limits are designed to keep play within affordable levels and work alongside deposit and wagering controls. If you want to reduce financial risk, set a loss limit and review it at regular intervals.

Time limits

Time limits and session reminders help manage how long you play. Options include session duration limits, automatic logout prompts and scheduled breaks. These measures are useful for keeping play within planned timeframes and avoiding extended sessions.

Self-exclusion

For customers who need a longer interruption, self-exclusion is available. This removes access to the account for an agreed period and may include blocking marketing communications. If you choose self-exclusion, our team will confirm the next steps and advise on how to reopen an account only after the exclusion period ends.

Signs of problematic behaviour

Warning signs can include chasing losses, spending more time or money than intended, neglecting responsibilities, or borrowing to fund play. If you or someone you know shows these signs, consider using control tools or seeking support.

Tips for maintaining control

Set realistic deposit and loss limits, use session reminders, avoid gambling when stressed or impaired, and keep a budget separate from play funds. Regularly review activity and use short breaks if you notice changes in behaviour.

Professional help and support organisations

If you need extra support, speak to our support team or contact recognised support organisations for confidential advice and practical help. Organisations such as GamCare, BeGambleAware and Gamblers Anonymous provide helplines, counselling and self-help resources for people affected by gambling harm.