User Privacy Policy
This Privacy Policy explains how we collect, use and protect personal information when you interact with BC Game. We value your privacy and set out the types of data we process, why we process it, and the choices you have about your data. This page applies to users accessing our services from the United Kingdom and explains how we handle account and activity information, cookies and other technical data.
Types of data we collect
We collect several categories of information to operate and improve our services. This includes data you provide directly and data captured automatically during use.
Personal data
Personal data we may collect includes name, date of birth, email address, phone number, postal address and identity documents where verification is required. We also record account credentials, account status and communications you send to our support team.
Technical data
Technical data covers device identifiers, IP addresses, browser type, operating system, and device settings. We collect this information to maintain security, diagnose issues and optimise service performance.
Transactional and activity data
Transactional data includes deposits, withdrawals, payment method details, currency used and transaction timestamps. Activity data includes game history, bet records, session length and other interaction logs needed to provide and monitor services, prevent fraud and detect suspicious behaviour.
Use of information
We use your data to create and manage your account, process transactions, verify identity, respond to enquiries and provide customer support. Data also helps us detect and prevent fraud, comply with legal obligations, investigate abuse and improve service reliability. Where required, we may use anonymised or aggregated data for analytics and product development.
Data protection practices
We implement reasonable technical and organisational measures to protect personal data from unauthorised access, disclosure, alteration or destruction. Access to personal data is limited to staff and third-party providers who need it to perform services on our behalf. We review our security measures periodically and update them as appropriate.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, support site functionality, analyse usage and deliver relevant content. You can control cookie settings through your browser, but restricting cookies may affect site performance or access to certain features.
User rights
If you are based in the UK you have rights to access your personal data, request correction, object to processing, and request restriction or portability where applicable. We will review requests in line with applicable data protection laws and may ask for verification to protect your account.
Access, correction and deletion of data
To request access, correction or deletion of your personal data, contact our data team. We will respond to verified requests and advise if any legal or operational reasons prevent full deletion. For account closure we may retain limited information as required for record keeping and fraud prevention.
Information sharing and third parties
We may share personal data with service providers that process payments, host data, provide analytics, or support identity verification and compliance checks. We require third parties to handle data in line with privacy and security standards. We do not sell personal information to third parties.
Privacy policy updates
We may update this policy to reflect changes in our services or legal requirements. Material changes will be posted on this page and, where appropriate, notified to you. For privacy enquiries contact: [email protected].